Russell Shear: Elevating ServiceNow Beyond Tools & Processes

For the Everyday ServiceNow Nerd!

ServiceNow is more than just a tool and a bunch of processes. People, communication and collaboration are all important factors too. That’s why I created the YouTube channel and this site. ServiceNerd was born!

I provide ServiceNow Technical Consultancy and architectural direction to companies throughout the UK with a focus on trust, teamwork, and technical proficiency.


Years experience


Mainline ServiceNow Certs

Russell Shear


Russell Shear Podcasting

Hi! I’m Russ and I’m a professional in the field of ServiceNow. I’ve been working in the industry for over 10 years and have a burning passion for using ServiceNow to make the world a more efficient place. In my current role as a Architect/Technical Consultant, I get to play around with ServiceNow all day!

During the great lockdown of 2020 I started posting videos on YouTube. The following year I started to pull it all together and created this site, ServiceNerd ,because let’s face it, reading about workflow automation isn’t exactly the most thrilling activity so why not listen to me instead! I promise to make it as entertaining as possible! When I’m not working, you can find me geeking/nerding out about ServiceNow (yes, it’s a thing) or trying to convince anyone that will listen that they should care about it too.

Thanks for stopping by! If you have any questions or just want to chat about ServiceNow, give me a shout!

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