ServiceNow Guided Tour for a Catalog Item | Guided Tour Designer for Service Portal

Take a look at how to create a guided tour in ServiceNow for a catalog item on the Employee Centre (can also be done on Service Portal). In this short video we look at what are ServiceNow Guided Tours? Where can we use them? What plugins we need, if any and of course we do a quick setup demo for a guided tour on a catalogue item. Guided tours: Guided tour builder Demonstrate to users how to use a feature Help train and onboard users Interactive steps that help users complete online tasks on the browser Service Portal, Standard UI, Custom

Plugins:

Guided Tour (com.glide.guided_tours)

Guided Tour Designer (com.glide.sn_tourbuilder)

References:

https://docs.servicenow.com/en-US/bundle/tokyo-platform-user-interface/page/build/help-guided-tours/concept/guided-tours.html

https://www.servicenow.com/uk/products/guided-tour-designer.html

https://docs.servicenow.com/en-US/bundle/tokyo-platform-user-interface/page/build/help-guided-tours/task/add-guided-tour.html

https://docs.servicenow.com/en-US/bundle/tokyo-employee-service-management/page/product/human-resources/concept/ja-guided-tour.html

#servicenerd #servicenow #guidedtour