In this follow on vid from sync of work notes between Request Item and Catalog task we look at embedded hyperlinks in work notes..you can do it on additional comments too! or to give it a better name, journal entry. We add a simple hyperlink out to a task record in ServiceNow and make the work note entry..well, just more attractive. We then look at how we can move functions from a business rule to a script include so we can use it in other areas..another business rule one another table perhaps. Other video: https://youtu.be/837910qxh58 #servicenerd #servicenow #notFlowDesigner
ServiceNow: How to embed hyperlinks in work notes | clickable links
October 30, 2022
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