ServiceNow -> JIRA Integration

Are you tired of manually creating stories in JIRA? Look no further! In this tutorial, we’ll show you how to automate the process using a Business Rule in ServiceNow. But that’s not all – we’ll even move the rule to a Script Include for extra efficiency.

Here’s how it works: we’ll use an “old school” ServiceNow REST HTTP method to send a message or payload to our free JIRA endpoint, effectively creating a story or issue ticket. The best part? We’ll take the response from the REST POST and use it to populate the Correlation ID and Correlation Display field on the original Incident Record in ServiceNow.

Ready to streamline your work and impress your colleagues? Watch the tutorial until the end to see everything in action. Enjoy!


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