ServiceNow Microsoft Teams Integration | MS Teams Spoke

Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)).

Points to note:

1. Create a channel

2. Add Incoming Webhook app to the channel

3. Copy the webhook URL (that’s important)

4. Make sure we have Microsoft Teams spoke installed

5. Create a flow in flow designer

6. Add a trigger

7. Add in the required MS Teams action (here we use Post incident details)

8. Sit back and enjoy!!!

Useful links:

Open MS Teams Chat from icon click:

#ServiceNow #microsoftteams

This is created in Paris version!


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